FAQ
Frequently Asked Questions
Everything you need to know about VirtuAc's invoice automation, integrations, and pricing. Can't find what you're looking for? Contact us at support@virtuac.com.
- Is VirtuAc free to use?
- Yes. VirtuAc has a free Starter plan that lets you process up to 50 invoices per month with no credit card required. The Pro plan, which removes invoice limits and adds priority support and advanced export options, includes a 14-day free trial. You can cancel at any time.
- How accurate is the OCR extraction?
- VirtuAc's AI-powered OCR achieves over 97% field accuracy on standard Israeli invoices printed in Hebrew or English. After extraction, a post-processing validation step checks that the net amount, VAT amount, and gross total are internally consistent, and flags any record where they do not reconcile. You always have the ability to review and correct any field before the invoice is exported.
- Which channels does VirtuAc support for invoice collection?
- VirtuAc currently supports Gmail, Microsoft Outlook, WhatsApp, and Telegram. Invoices received as PDF or image attachments in any of these channels are detected and routed into the VirtuAc processing pipeline automatically. You connect each channel via OAuth — the setup takes under five minutes per channel and does not require any technical expertise.
- Does VirtuAc work with Hashavshevet?
- Yes. VirtuAc has a dedicated Hashavshevet integration that maps extracted invoice fields — supplier tax ID, invoice number, date, net amount, VAT amount, gross total, and allocation number — to the exact fields the Hashavshevet import format expects. You can export batches as DAT files (Hashavshevet's native format) or as CSV. The integration also handles supplier code mapping, so repeat suppliers are matched automatically after the first invoice.
- Does VirtuAc work with Priority?
- Yes. VirtuAc supports direct export to Priority using Priority's standard import format. The integration covers supplier invoices and expense documents. You configure the account mapping in VirtuAc's integration settings, and exported batches can be imported into Priority without any manual field adjustment.
- How does VirtuAc handle allocation numbers (מספר הקצאה)?
- VirtuAc automatically scans the full text of every extracted invoice for an allocation number in the standard Israeli format (16 digits in four groups of four). When a VAT amount exceeds the ILS 25,000 threshold that triggers the allocation number requirement, VirtuAc checks whether one was detected. If not, the invoice is placed in a Needs Review queue and flagged for the assigned accountant. The record cannot be exported until the allocation number is provided or the invoice is explicitly marked as non-deductible.
- Is my data secure? Who can see my invoices?
- Invoice data is encrypted in transit using TLS 1.3 and encrypted at rest in VirtuAc's database. OAuth connections to Gmail, Outlook, WhatsApp, and Telegram use read-only scopes where the channel allows it. VirtuAc never stores your email password or messaging credentials — only the OAuth access token, which you can revoke at any time from your account settings. Only authorized members of your VirtuAc account can access your invoice data.
- Does VirtuAc support Hebrew invoices?
- Yes. Hebrew is fully supported across the entire product: OCR extraction works on Hebrew text in invoices (including right-to-left layouts), the VirtuAc interface is available in Hebrew and English, and the support team responds in both languages. Israeli date formats, the Hebrew calendar, and Hebrew month names in invoice dates are all handled correctly.
- What types of invoices does VirtuAc support?
- VirtuAc processes PDF invoices, image attachments (JPEG, PNG, TIFF, WebP), and multi-page documents. It handles supplier invoices (חשבונית מס), receipts (קבלה), combined receipt-invoices (חשבונית-קבלה), and expense documents. Both digital-native PDFs and scanned paper invoices are supported. For scanned documents, image enhancement is applied before OCR to improve accuracy on low-resolution or skewed scans.
- How long does it take to get started?
- Most accountants are processing their first real invoices on the day they sign up. Account creation takes under two minutes. Connecting a Gmail or Outlook account via OAuth takes about two to three minutes per channel. Configuring the Hashavshevet or Priority export integration takes approximately 15 minutes, including the supplier mapping setup. There is no installation, no server configuration, and no technical expertise required.
- Can I cancel my subscription at any time?
- Yes. There is no minimum contract period on the Pro plan. You can cancel at any time from your account settings, and your subscription will remain active until the end of the current billing period. We do not charge cancellation fees and we do not require you to speak to a sales representative to cancel. Your invoice data remains accessible for 30 days after cancellation so you can export any records you need.
- Does VirtuAc support multiple clients or companies?
- Yes. The Pro plan supports multiple company workspaces under a single VirtuAc account, which makes it well-suited for accounting firms managing multiple clients. Each workspace has its own connected channels, invoice queue, supplier mappings, and export configuration. You can switch between workspaces from a single login, and each workspace's data is isolated from the others.
Still Have Questions?
Our team responds within one business day in Hebrew and English.